Frequently Asked Questions
If the answer you're looking for isn't below, please get in touch and we'll be happy to help you.
A: We accept plastic drinking bottles (PET#1) with volume ranged from 330ml to 1.5L, aluminium cans below 500mL and tetra pak from 100ml to 2L.
A: Recyclables that contain liquid, items with no valid barcode or a barcode that is damaged, deformed or damaged items that are unreadable by RenatureChest.
A: RVM RenatureChest only accept plastic drinking bottles. For other plastics, please recycle with our compound smart bins – SmartClassify.
A. If your pack is rejected continuously, you are most likely inserting an item that is not yet in our smart database. In this case, please help us to keep increasing our reach by taking at least 2 pictures, one shot of the whole item and another shot of just the barcode, then email your pictures to info@cstsr.com.hk
A: Please send us an email at info@cstsr.com.hk or whatsapp to 9165 0544.